Effective Date: October 29, 2026 (Last Updated: October 29, 2026)
BetterMind Labs ("BetterMind Labs," "we," "our," or "us") is committed to protecting the privacy of students, parents, guardians, educators, and others who interact with our programs and services. This Privacy Policy explains what information we collect, how we use it, and the choices available regarding that information.
We may collect the following information:
1. Student Information
2. Parent or Guardian Information
We may send information regarding programs, events, educational opportunities, and other offerings that may be relevant to you. Marketing communications may be unsubscribed from at any time using the unsubscribe link included in those communications or by contacting us at support@bettermindlabs.org.
3. Communication Information
4. Program, Payment, and Technical Information
5. Account and Sign-In Information
We use information to:
We do not sell, rent, or trade personal information.
We may share information with trusted service providers who assist us in delivering our programs and services, such as communication, payment processing, scheduling, operational support, and related functions.
These providers are permitted to access information only as necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures. Providers include, for example, Google (Workspace and Meet), Google and Microsoft (account sign-in, described below), Cal.com (scheduling), YouTube (video embeds), payment processors, and email and AI service providers.
We may also disclose information when required by law or legal process, to protect the safety of students or others, or in connection with a merger, acquisition, or sale of assets, in which case the information stays subject to this policy.
You can create an account or sign in with your Google account or your Microsoft account instead of choosing a password. This section explains what that involves.
What we receive. When you choose Google or Microsoft, you are sent to that provider to sign in and approve our request. The provider then tells us:
We do not receive your Google or Microsoft password. We do not request access to your email, files, calendar, contacts, or any other data in your Google or Microsoft account, and we do not store your profile picture.
How we use it. We use this information only to:
We do not sell this information, use it for advertising, or use it to develop, improve, or train generalized artificial intelligence or machine learning models. We do not share it with anyone except the service providers described in this policy and where the law requires.
BetterMind Labs' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Which account we use. If someone has already registered with the same email address and the provider confirms that the address is verified, we link the sign-in to that existing account rather than create a second one. If the provider does not confirm the address, we do not use it to sign you in.
Your choices. You can stop using Google or Microsoft sign-in at any time. You can remove our access in your provider's settings (Google: myaccount.google.com/permissions; Microsoft personal accounts: account.live.com/consent/Manage; Microsoft work or school accounts: myapps.microsoft.com). To have your BetterMind Labs account and the information we received from the provider deleted, contact us at support@bettermindlabs.org.
The provider handles your information under its own privacy policy (Google: policies.google.com/privacy; Microsoft: privacy.microsoft.com/privacystatement), and it learns that you signed in to BetterMind Labs. We keep the information we receive for as long as your account exists, unless you ask us to delete it sooner.
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Access to personal information is limited to authorized personnel who require access to perform their responsibilities.
While we take reasonable measures to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.
If required by applicable law, we may notify affected individuals and relevant authorities in the event of a security incident involving personal information. We will take reasonable steps to investigate, contain, and address such incidents.
We retain personal information only for as long as reasonably necessary to:
Session recordings are kept only as long as needed for the cohort and a reasonable review period afterward. Personal information collected from a child under 13 is kept only as long as reasonably necessary for the purpose it was collected.
When information is no longer required, we take reasonable steps to delete or securely dispose of it.
BetterMind Labs works with students and takes children's privacy seriously. We follow the U.S. Children's Online Privacy Protection Act (COPPA) and its rules.
Our website is directed to parents, guardians, and students. We do not knowingly collect personal information from a child under 13 without first obtaining verifiable parental consent. Students under 13 are enrolled through a parent or guardian, who provides the consent and the contact details.
For children under 13 we collect only what is reasonably necessary to deliver the program (such as name, grade, program activity, and work submitted), use it only for that purpose, and do not use it for advertising or sell it. We do not require a child to provide more information than is reasonably necessary to take part.
Google and Microsoft accounts are generally available only to people who meet the provider's minimum age. Sign-in with Google or Microsoft is therefore intended for parents and guardians, and for students who are old enough to hold such an account. A student under 13 is registered by a parent or guardian.
A parent or guardian may at any time review the information we hold about their child, refuse further collection or use, and ask us to delete it by contacting support@bettermindlabs.org. We may need to verify identity first. If we learn we collected information from a child under 13 without valid consent, we will delete it promptly. Please contact us if you believe this has happened.
Subject to applicable law, individuals may request to:
Depending on where you live (for example California, the European Economic Area, the United Kingdom, or the UAE), you may have additional rights under local law, including to object to or restrict processing and to complain to your data protection authority. We do not sell or share personal information for cross-context behavioral advertising. We respond to requests sent to support@bettermindlabs.org within the time required by law.
We may send information regarding programs, events, educational opportunities, and other offerings that may be relevant to you. Marketing communications may be unsubscribed from at any time using the unsubscribe link included in those communications or by contacting us at support@bettermindlabs.org.
BetterMind Labs is based in the United States and serves families worldwide. Personal information may be processed and stored in the United States and other countries where we or our service providers operate, which may have different data protection laws than your own. By using our Services you understand your information may be transferred there, and where required we use appropriate safeguards.
We take reasonable measures designed to protect personal information and maintain appropriate safeguards when handling such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted on this page along with the revised "Last Updated" date. Where a change materially affects how we handle children's information, we will notify parents or guardians directly.
If you have questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact us at:
Email: support@bettermindlabs.org
